The Human Approach to Site Optimization
Author: Scott Smith

Most people online today continue to use search engines to find what they are looking for, as well as follow links from sites they trust. Let's discuss this "trust" from the standpoint of positioning your Web business.

When you have generated traffic to your site, you need to give people what they are really looking for. In particular, you must deliver genuine answers and real benefits through your site copywriting. This is a big stumbling block for those who use doorway pages to maximize their search engine positioning -- without taking into account their human visitors.

You know clearly focused keywording throughout your site is fundamental to successful search engine positioning. So how do you write the words on your page to accent your site theme for the search engines, and more importantly, serve your customers?

Go Belly to Belly The answer is to write for people first, not search engines. The Web business medium incessantly vies for our attention and fragments our thoughts. It's exhausting. Doesn't it make sense to create a Web site that offers shelter from the online storm?

A key marketing thought to consider is that a few hundred well-satisfied customers can feed you, clothe you, and take care of you into your ripe old age. These customers for life will only be yours if you and your Web site are personal-service oriented. It's a powerful way to separate yourself from your competitors who think automation is the only answer for Web success.

Here are 10 key questions to help you with this approach. The answers you generate will inform your Web site writing.

Your Product/Service

1.       For your site visitors: What are the specific results/benefits you provide the people who buy from you?

2.       Your products and services: please list two short key phrases that describe exactly what you supply.

3.       What's your single, most marketable, unique, competitive edge? This is your essential Unique Selling Proposition (USP).

4.       Describe your product/service in detail.

§         List seven features that jump out at you. (A feature is a fact about a product or service, such as "wash cold, hang dry", or "made in Morocco". Features demonstrate how things are created, delivered and maintained.)

§         List seven enormous benefits your products/services give your site visitors. (A benefit is anything that will make someone's life better, easier or more productive by using your product or service.)

5.       Which product/service is your "best of the best" -- your No. 1 most popular, profitable or marketable offering?

Your Site Visitor

6.       Who is your perfect site visitor? Supply as much detail as you can: demographics (age, gender, employment, etc), geographic (location, country, city, etc), psychographics (interests, culture, lifestyle, etc.).

7.       List seven unique and interesting facts you really want site visitors to know about you and the products/services you provide.

8.       List at least seven of the most commonly asked questions about your products/services, as well as the answers you give.

9.       List at least seven of the most common misconceptions your site visitors have about your offerings.

10.   What are the three specific things your target market most wants to know about or looks for in your product/service?