A new
report offers fascinating, in-depth insights on how
users interact with Google search results, based on
studies using eye-tracking technology.
The
report, from Enquiro, Did-it, and Eyetools, is a
comprehensive white paper that builds on an
earlier press release that describes Google's
"golden triangle" of search results.
The
study finds most viewers look at results in an "F"
shaped scan pattern, with the eye traveling vertically
along the far left side of the results seeking visual
cues (relevant words, brands, etc.), then scanning to
the right, as if something caught the participant's
attention.
This
new study expands significantly on the initial findings.
It offers a detailed look at the methodology used and
reaches much more granular conclusions regarding all
aspects of Google search results. The study shows, for
example, searchers react to organic results differently
than to sponsored listings.
An
interesting twist comes into play when a query triggers
a "one-box" result, with news, local search, or desktop
search results displayed at the top of a search results
page above organic listings. The report raises a very
interesting question: If we can't always control
Google's behavior when one-box results are triggered, is
trying to achieve top organic listings worth the premium
in both time and cost?
Throughout the report, sidebars offer insights into
searcher behavior observed during the study. These are
the authors' opinions, based on both study results and
their experience as search marketing professionals. Some
of the insights touch on such issues as why we ignore
advertising, the role of brand in search, online
patience, the effects of gender, and numerous others.
One of
the most interesting parts of the report describes
"semantic mapping," an important new idea that, when
used properly, will help search marketers optimize pages
more effectively, not for the search engine but for the
ultimate "consumers" of search results: people.
The
idea behind semantic mapping is when we search, we're
not just seeking for the "best" results but rather the
best match between an online destination and the concept
in our minds. This goes far beyond the notion of landing
a page with keywords or keyword phrases that match
search queries.
Instead, the study finds searchers tend to respond to
search results that do the best job of matching the
concept in the searcher's mind, regardless of the
position of the search result on the page. Two important
behavioral events occur here: Our eyes jump around on
search results pages looking for direct matches; we also
use peripheral vision, which can indirectly help
locate information on the page.
These
ideas, optimizing for concepts rather than keywords and
taking advantage of subtler types of behavior such as
the searcher's peripheral vision, could lead to a whole
new level of search optimization for search marketers
willing to invest the time to experiment.
The
study also examines many other factors influencing
searcher behavior, such as the effects of bold-faced
search terms rather than plain ones in results; the
confidence factor a searcher has with initial results
compared to results seen more than once; demographic
differences that can affect searcher preferences, and
many more.
It's a
fascinating report. Though it deals with some very
sophisticated research and presents rather complex
observations and conclusions, it's nonetheless
compelling and eminently readable. If you're serious
about search marketing, you should get this study. It
contains both solid research and valuable insights into
how to improve search marketing you won't find
elsewhere.
Priced
at $149, the report isn't inexpensive and it will likely
pay for itself almost immediately if you put its keen
insights and practical recommendations into action with
your own search marketing efforts.