Most of
us understand local SEO (define)
strategies on traditional search engines such as Yahoo
and Google. We've done this form of local SEO for years.
The
process typically involves geographic-based keyword
analysis. Business locations are segmented into
neighborhood, Zip Code, city, county, state, region, and
other geo-qualifying derivations. Unique Web site pages
serve as geobased entry points to capture local
consumers searching for local businesses. Authoritative
geobased external linking strategies serve to anchor a
business location and relevancy.
In the
next few years, we'll see a significant rise in small
business adoption of Web sites and Web site marketing
solutions. These all require local Internet marketing.
Understanding how to employ a local SEO strategy will
become fundamental for Internet marketers servicing
small businesses.
But
don't get too comfortable with what you already know
about local SEO. A new form of local SEO is being thrust
into the mainstream. It requires different methods and
tactics. In this two-part series, I'll address
strategies underlying a new form of local SEO.
This
new form of local SEO was born as a result of major
search engines Google, Yahoo, MSN, and others segmenting
their local search properties to create distinct local
search engines.
Major
search engines decision to create distinct local search
properties came as a result of an increased
understanding of user intent. Combining their knowledge
of user intent with a basic knowledge of local
consumption patterns, the engines created unique local
search results based on algorithms tailored for local
search.
Local
search engines promote a business location and proximity
to the searcher, as well as its reputation and core
details. These factors come together in the local search
arena to create a new canvas for search engine
optimizers. This canvas, which is currently blank for
most businesses, takes the form of structured business
profile pages, user reviews, and business ratings. These
factors will soon become a key concentration point for
search marketers and small businesses alike.
One of
the most distinctive local search engine characteristics
is a reliance on user-generated content. User-generated
content is provided to search engines directly by the
public. User-generated content is, by nature, biased.
New
local search engines (even Internet Yellow Pages
shifting to become pure local search engines, such as
Verizon SuperPages.com) understand the importance of
aggregating detailed, qualitative, and rich business
content from business owners and customers.
User-generated content is an inexpensive way for local
search utilities to aggregate qualitative, rich business
content that can drive a pure local search query. Such
content isn't easily obtained through traditional
business data providers, such as InfoUSA and Acxiom, nor
by crawling the unstructured Web for local data when
nearly half of all small businesses don't have Web
sites.
From an
SEO perspective, user-generated content provides a
unique opportunity for businesses to manage and monitor
the distribution of their core business data as well as
published opinions regarding their businesses. Today,
all major local search providers enable businesses to
self-populate structured business profiles while
enabling users to generate reviews and ratings.
User-generated business profiles provide rich business
description details, often referred to as meta content,
within a structured display environment. Business
profile meta content includes such data fields as brands
offered, services provided, certifications, payment
types, hours of operation, and other core business
descriptors.
Free to
the business owner, basic business profiles replace the
function of Web page content in traditional SEO.
Profiles provide optimizers with a structured business
information template to boost a local business rank
within the local search engines utilizing traditional
on-site optimization tactics.
User
reviews, published opinions about a business, are
another form of user-generated content used by local
search engines. In theory, these reviews are derived
from actual customers. In practice, reviews can come
from a business owner, a competitor, or a local search
engine optimizer.
Ironically, business profiles (even paid profiles)
submitted by business owners may contain user-generated
content in the form of user reviews that's not provided
by the business owner.
There's
no real corollary in traditional SEO to the feeling of
posting a quality business profile, only to have another
user interject his opinion of the business within that
profile in the form of a review. It's like someone
spray-painting on your garage or planting flowers
outside your home.
User-generated content also takes the form of ratings.
Business ratings generally appear as a numerical star
ranking. Most important is the fact many local search
engines enable a user to sort business listing results
on the basis of ratings. It's simple and painless to
give a business a rating as an owner, a customer, or
even a competitor.
When
was the last time you rated your business, or your
client's business, across the new local search
utilities?
What's
your star value?
In
local search, user-generated content is king. It creates
a unique opportunity for those with the foresight to
formulate local SEO strategies.
Yet,
user-generated content will soon create a disquieting
quality-control problem for local search engines, much
as spam and over-optimization affected traditional
search engines.
In part
two of this series, we'll look deeper into the emerging
field of local SEO and the role of user-generated
content. In doing so, we'll take a closer look at a new
breed of user-generated business content providers that
help shape the local search marketplace.
In the
interim, spend some time reaching for the stars.