If
search is about anything, it's about user choice and
initiative. As marketers know well, a visit to a search
engine is quite often a hand-raising moment. "I'm
interested in cashmere sweaters… or gardening… or body
modification," the searcher telegraphs. As a marketer of
apparel, or seeds, or piercing jewelry, you've got to be
there to take advantage of that opportunity.
For too
long, taking advantage has required one participate in
an environment that's markedly devoid of choices, at
least when it comes to pricing. Way back in the day,
GoTo (then Overture, now Yahoo Search Marketing) set up
an auction-based pay-per-click (PPC) marketplace. That's
the way it's (largely) been ever since. Well, at least
until recently.
Don't
get me wrong. The auction-based PPC model has been
tremendously successful. It's what's enabled the
marketplace to get to the point at which we're at now.
Search is not only hot. It's necessary, for marketers in
a variety of categories and business sizes. That's why
I'm so pleased diversification of search pricing is
becoming more widespread, too.
Flat-Fee/Month
Late
last month, Yahoo
rolled out flat-fee pricing for local ads, called
Local Featured Listings, after having
considered such a model for years. So long as the
company gets enough Featured Listings for a given
category in a given location, sponsored search listings
(even locally-targeted ones) will disappear entirely
from Yahoo Local results pages.
That's
a pretty big commitment to a new model. But it mimics
what many local advertisers understand and are seeking:
an online equivalent to the Yellow Pages. When you buy
an ad, local businesses will know exactly what they're
getting. They'll receive a certain placement on a
certain page and it's guaranteed to appear every
time someone comes to that page.
Various
Yellow Pages providers, most recently Verizon, have
offered their advertisers flat-fee deals in the past,
but they were always just buying pay-per-click ads on
these businesses' behalf. The implementation -- the fact
that the way you pay influences what you get -- is also
key.
Cost
Per Action
I had
the pleasure of meeting this week with Snap.com CEO Tom
McGovern. We got onto the topic of pricing models as Tom
was going through the history of the company with me.
Yep, I'm familiar with Snap.com portfolio company
Idealab and the fact the aforementioned GoTo was a spawn
of that incubator, too.
Snap is
trying to take the search pricing innovation further by
pushing a cost-per-action model. Sure, that "action"
could be a click, but it could also be a subscription, a
purchase, or other actions of value to the advertiser.
"The
advertiser gets to decide what's important," Tom
explained. "They decide the business goal." Makes sense
to me.
In
Snap.com's model, the company feeds the conversion data
back into its system and begins to rank more
highly-converting sites more highly in its results,
figuring users who are taking action must have found
what they were looking for. There are some potential
issues for advertisers there, of course, but CPA would
eliminate click fraud and it aligns pricing with
advertiser goals. I expect we'll see more of this in the
coming months.
Agency Changes
Advertisers and SEM agencies are also growing accustomed
to different pricing models, if a recent chat with
iProspect CEO Fredrick Marckini (a former ClickZ
columnist) is any indication. Fredrick said his
company's clients are getting more comfortable with the
idea of paying iProspect a percentage of the gains the
agency achieves. Of course, that incentivizes the agency
to accomplish more. Previously, Fredrick said,
advertisers were afraid iProspect would make too much
money.
CPM?
What's
missing here? Yes, traditional cost-per-thousand pricing
is still nowhere to be seen in search. Sure, Google's
trying it for site targeting, but that's only on its
contextual AdSense network. I can imagine search
engines beginning to offer something like this to CPG
companies, or others that currently don't have much
incentive to pay for a click. After all, people probably
aren't buying toothpaste or bleach online, so how do you
back into an appropriate cost-per-click?
It's
refreshing to see all the changes occurring in a
maturing marketplace. Pay-per-click has served both
search engines and a wide variety of advertisers very
very well over the past few years. But it's time to
expand beyond the click to bring aboard the laggards,
and to give the pioneers some refreshing options.
ABOUT THE AUTHOR
Pamela Parker is managing editor of several units of
the ClickZ Network: News, Features and Experts. She's
been covering interactive advertising and marketing
since the boom days of 1999, chronicling the dot-com
crash and the subsequent rise of the medium. From that
vantage point, she's delved into search, e-mail, RSS,
rich media and mobile, watching every step, and mis-step,
along the road to their development. Before working on
the ClickZ properties, Parker was associate editor at
@NY, a pioneering Web site and e-mail newsletter
covering New York new media start-ups. She has served as
speaker and moderator at a wide variety of events,
including the Jupiter/ClickZ AdForum, ClickZ E-Mail
Strategies, Ad:Tech and the IAB Professional Development
Series. Parker received a master's degree in journalism,
with a concentration in new media, from Columbia
University's Graduate School of Journalism.