Pay per click search engine
advertising is one of the most popular ways
to promote a website. With Overture and
Google leading the pack, the industry as a
whole has grown immensely in the past few
years. According to a report by
PriceWaterHouseCoopers, they estimate that
Internet Advertising brought in more than $9
billion in 2004 alone.
With PPC advertising you choose
"keywords/phrases," then bid how much you'd
like to pay for each click. When a searcher
goes to a search engine and types in one of
your keyphrases, your short text ad appears,
and if they click on it your account is then
charged. In a "perfect world" this is the
way it would work, but thanks to
unscrupulous people, there's a dirty little
secret known as "click fraud."
Click fraud is simply the act of
clicking on ads for the direct purpose of
costing the advertiser money. It's
similar to paying out cash for false leads.
According to InternetWeek.com, 60% of those
who responded to a survey conducted by the
"Search Engine Professional Organization"
had stated that fraud is a problem when it
comes to PPC advertising.
So where does click fraud come from? Well,
there are actually a few different sources:
AdSense Users:
Google Adsense has a program
called "Adsense" that pays website owners to
run their Adwords ads and compensates them
per click. Google does monitor this and it's
against their terms of service to click on
any of the ads on your own site. If they
find a publishers doing this, they will lose
their accounts, but some may still be
clicking under the radar.
Your Competitors:
Your competitors could be
clicking on your ads over a period of
several days in order to deplete your ad
budget.
Software:
There are those who use
automated clicking tools, such as robot
programs, to click on PPC listings.
In some Asian countries, people are often
paid to click on PPC ads for hours. Many
don't know why they do it, and don't care,
only that they'll be well rewarded for their
efforts. If you do a search on any search
engine you'll see plenty of sites looking to
hire people for just this purpose. For more
details on this practice, read
this article in the online version of
The Times of India newspaper.
Most PPC networks have measures in place to
protect you against click fraud. Overture
tracks more than 50 data points, including
IP addresses, browser info, users' session
info and what they call "pattern
recognition." They have a "proprietary
system" in place for detecting fraud and a
specialized team that monitors things and
works with the advertisers to stop it.
Google offers suggestions to avoid click
thru fraud, such as "using negative
keywords" to keep your ads from showing up
for products and services that are
unrelated. They also suggest adding tracking
url's to your links so you can track the
traffic coming from Google. An easy way to
do this is to add a "?" to your links along
with the identifier. For example, a tracking
link to identify Google would look like
this:
http://www.yourdomain.com/?referer-google
If you go through your log files, you'll be
able to see your Google traffic at a glance.
If you suspect fraud, Google asks that you
contact them right away, as they have a team
of researchers that will investigate. They
also take action to block future impressions
from anyone they identify as committing
click fraud. Like Overture, they also have
"proprietary technology" that distinguishes
between normal clicks and invalid ones.
Google never bills you for any "bad clicks"
that are caught by their system.
So what's an honest website owner to do? You
need to be alert to any "suspicious
activity" by researching your server logs or
stats. If you're experiencing a lot of
clicks and no sales you'll also want to take
a closer look. You need to watch for any
spikes in traffic, usually on one keyword or
phrase and coming from only one PPC source.
You need to measure and track all of your
PPC accounts closely.
If this sounds like too much work, you may
want to look at an outside service to take
care of it for you. A variety of new
services have opened recently to help combat
the click fraud problem:
Keyword Max:
KeyWordMax.com
offers up a service called "Click Auditor,"
which monitors the activity on your PPC
accounts and alerts you to any suspicious
activity. You can request a free demo at the
site.
Click Detective:
ClickDetective.com
is a website monitoring service that uses
sophisticated tracking mechanisms to
determine whether "visitor behavior" is
normal or not. Offering a 15 day free trial.
Easy to use, you just copy and paste a
snippet of code on your page and add a
campaign ID by logging into your account.
Click Assurance:
ClickAssurance.com
is an Internet Security Firm that
specializes in click fraud. They will audit
your PPC accounts and go after any refunds
you are due because of fraud.
Who's Clicking Who:
WhosClickingWho.com is an independent auditing service that tracks individual users for fraud. Can also detect abuse coming from proxy servers. A one month subscription is $79.00, which includes free installation and up to 50,000 transactions per month.
ClickLab:
ClickLab.com
offers a service that isolates bad clicks
with a scorecard-based detection system.
Pricing starts at $50.00 per month and is
based on the number of sites you need to
track and their page views.
ClickLab also has a nice white paper you
should download while visiting:
"How to Defend Your Website Against Click
Fraud."
Click fraud isn't going away anytime soon.
If anything, it will probably get worse
before it get's any better. It's up to you
as a vigilant website owner to do what you
can to keep your PPC advertising costs down.
You can't stop it, but with the right
tracking in place, it can be managed and
controlled, and hopefully kept to a minimum.
About the Author:
Merle (just Merle, thank you) is an
experienced Internet Marketer/Promoter
Consultant. She knows what it takes for
business Web Techniquess to be successful...
